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PixHost Frequently Asked Questions

We've gathered the information our users most want to know about using PixHost, and also about successful computer imaging to help you create quality images on your computer. We've included a number of links to companies that market what we think are the best imaging services, hardware and software.

Using PixHost:

For questions about getting pictures into your computer in the first place, and information about file formats and sizes, and how to actually upload an image and use it in an auction, see Our Tutorial

I'm thinking of signing up, can you give me an overview before I sign up?

What browser versions does PixHost work with?

How fast and reliable is your server?

I don't like the image I uploaded. Do I have to pay double if I upload it again?

I forgot my member id and/or password, now what?

What are browser "cookies" and how and why does your site use them?

I'm thinking of signing up, can you give me an overview before I sign up?

You just fill out our simple registration form, selecting a user name and password. Once you’ve registered, we'll send you an email confirmation within minutes. Just follow the link in the email back to our site, enter your confirmation number, and then you can post up to two free images.  

You’ll link to a web form that opens a standard file dialog box for your computer (just like when opening a file in any other software). Just select any gif or jpg format file on your computer. Then click the submit button. The file will be copied automatically to our server. We will then display the exact url that you can use to refer to the image. Just paste this url into your Auction Web submission form. You can also refer to the URL in usenet postings. It doesn’t get any easier than this!

Once you've used your two free images, you can submit your credit card information (MC/Visa/Amex/Discover) on the Web or by fax. Once we've verified your credit card information, you can upload as many images as you want. At the end of each month, we'll bill your credit card for 50 cents per image uploaded. (Note: images 32k or less are 50 cents. Oversize images 32-48k are 65 cents and 48k to 64k 85 cents. We strongly recommend that you keep your images under 32k so that your potential buyers see your image quickly. We show you how in chapter 2 of our tutorial.)back to top

What browser versions does PixHost work with?

At this time, most browsers support our image uploading system:

If you are using Netscape 2.0 or above, it will work with no problem.

If you are using Microsoft Internet Explorer 4.0 or above, our service will work with no problem

Microsoft Internet Explorer on Mac: There is a bug in file upload for IE on the Mac that causes uploads to fail or transmit corrupted picture files. We recommend that Mac users use Netscape to upload pictures.

TIP: If you don't know what version you are running, click on Help on the menu at the top of the screen, then click on About Internet Explorer or About Netscape Navigator and the version number will be displayed.

If you need to upgrade your web software, for Microsoft Internet Explorer, go to the Microsoft Internet Explorer home page

To upgrade to the latest version of Netscape, go to the Netscape download page

If you are using an AOL Browser, you should upgrade to the latest Netscape or Microsoft browser. Within AOL, go to KEYWORD:NETSCAPE or KEYWORD:MICROSOFT to use one of these browsers. back to top

How fast & reliable are your servers?

Our servers utilize high speed multiple connections to the internet. Note however that speed of image display may vary based on the speed of the viewer's connection and general conditions on the Internet at any given time.

Our entire network is run on UPSes so that even during power failures our server is still fully operational. And data is backed up nightly to tape so your images are safe.

Please note that PixHost is not liable for any hardware or software or any other problem that results in an inability to upload or display images.

I don't like the image I uploaded. Do I have to pay double if I upload it again?

Our billing program will not charge you for an upload of an image with the same name within 24 hours. So if you want to reload your image with 24 hours, go ahead, you will not be charged twice as long as it has the same name, and is reloaded within the first 24 hours.

(Note, however, that during the free trial, there is no provision for uploading the same image twice and counting it once - sorry. If you do have a problem during your free trial, email us and we'll be glad to reset your trial so you can try again.) back to top

I forgot my member id and/or password, now what?

Don't worry, we can look it up and send it to you right away. back to top

What is browser "cookie" technology and how and why does your site use them?

What's a cookie?

A cookie is a technical term for a piece of information that's sent by a web server to a browser (such as Netscape Navigator or Microsoft Internet Explorer) and then back again from the browser to the web server.

The cookies our server sends are used to track your PixHost session. For example, it keeps tracks of your logon status so you don't have to keep entering your member id and password for every image you upload. The cookie automatically expires after about 20 minutes of inactivity, which is why you will sometimes be prompted for a logon screen if your session has been inactive for awhile.

The cookies we send private and cannot be viewed by anyone else except you and our server. Many other sites use cookies, but we can't see theirs, and they can't see ours. The cookie technology is designed by Netscape and Microsoft to be secure. Only cookie information originally sent by a server is sent back to that server. We don't have access to any other info on your computer.

Warning Dialogs
Some browsers, notably the newest versions of Navigator and MSIE, provide the option of warning you when a web server is sending you a cookie. For people with this option enabled, visiting our site will cause you to have to explicity accept or refuse the cookies. Our advice is to turn that warning dialog off. If you don't accept the cookies our server sends, you will not be able to use a site properly.

To turn off the dialog in Netscape Navigator 3.0:

  1. Go to the 'Options' menu
  2. Select 'Network Preferences...'
  3. Click on the 'Protocols' tab
  4. Uncheck the 'Show an Alert Before Accepting a Cookie' option

To turn off the dialog in MSIE3.0:

  1. Go to the 'View' menu
  2. Select 'Options'
  3. Click on the 'Advanced' tab
  4. Uncheck to 'Warn before accepting a cookie' option back to top